Privacy Policy

We built Service Call Audit to look at how your business runs, so we handle real information about it. This policy explains what we collect, why, who helps us process it, and your choices. Short version: we use your information to deliver your audit and run our business. We don't sell it, and we don't let AI vendors train their public models on your call.

1. What we collect

You give us:

Contact and business details: name, email, phone, business name, trade, team size, location.
Fit-check and intake answers, including rough numbers about leads, jobs, quotes, invoices, and the software you use.
Call audio, transcripts, and notes from your AI interview, recorded only with your consent.
Messages you send us.

Collected automatically:

Basic site analytics and cookies: pages visited, device/browser, referring page.
Call metadata: caller number, time, and length.
Booking and email-engagement data from our CRM.

From payment: Stripe processes your card. We receive confirmation, the amount, and limited billing details, never the full card number.

Please don't share customers' sensitive personal data (such as health, financial-account, or Social Security numbers) on the call. We don't need it, and we'll remove it from our report materials if we notice it.

2. How we use it

To screen fit, take payment, schedule, and send reminders.
To run the AI interview, transcribe it, analyze it with AI tools, and write, review, and deliver your report.
To follow up about your report, the optional build proposal, and the guarantee.
To send occasional emails about our services. You can unsubscribe anytime.
To improve our questions and report quality, using de-identified patterns.
For security, fraud prevention, accounting, taxes, and legal obligations.

3. AI processing

Your interview is conducted and analyzed with AI. We use business-tier AI services whose terms say they do not train their models on our customer data. A human reviews every report before it reaches you. We don't make legal or similarly significant decisions about individuals using AI.

4. Who we share it with

Only with service providers that help us operate, under contracts limiting their use:

voice/telephony AI (e.g. Retell AI)
AI models (e.g. Anthropic)
document/report generation (e.g. Gamma)
automation (e.g. Make)
CRM, booking, and email (e.g. GoHighLevel, Google Workspace)
payments (Stripe)
website hosting/analytics

With your permission, we may also share with a vetted implementation contractor if you hire us for a build. We also share where the law requires it, or to protect rights and safety, and with a successor if the business is sold. We don't sell or “share” personal information for cross-context behavioral advertising.

5. How long we keep it

Call recordings: deleted 90 days after report delivery.
Transcripts and working notes: kept 12 months, then deleted or de-identified.
Your report: kept while you're a client, plus 3 years.
Payment and tax records: as long as the law requires (typically 7 years).
You can ask us to delete earlier (see §7).

6. Security

We use access controls, encrypted connections, and reputable providers, and we limit who can see recordings. No system is perfectly secure. If a breach affects you, we'll notify you as the law requires.

7. Your choices and rights

Access, correct, or delete your information: email hello@servicecallaudit.com. We'll verify the request and respond within 30 days (45 days where state law allows).
Opt out of marketing email using the unsubscribe link.
Decline recording: you can say no, and we'll offer a written questionnaire or a human follow-up instead.
Residents of states with consumer privacy laws (for example California, Colorado, Virginia, Washington) may have additional rights. We honor them where they apply, and we won't treat you differently for using them.

8. Children

Our services are for businesses. We don't knowingly collect information from anyone under 16.

9. Changes and contact

We'll post updates here with a new effective date. Contact: hello@servicecallaudit.com